Users cannot login to CloudGen Access
Issues:
Users are reporting that CloudGen Access is showing a message that they are not registered.
This will impact remote employees ability to access internal resources such as file shares and NetSuite.
Cause: Exact cause is not known, but we have found that connectivity between CloudGen Access and Microsoft 365 has been removed. This has caused all accounts to disassociate with the CloudGen Access client.
Solution: We are working to get the connection between Microsoft 365 and CloudGen Access re-associated. After this, it is likely that users will need to re-enroll. We will send enrollment links via email once the connection is restored.