Microsoft 365: Add or Re-Add Authenticator App for MFA
Authenticator is the recomended method for Multi Factor Authentication (MFA.) You may need to add or re-add this as an option for any number of reasons including:
- initial setup
- changed phone
- administration requirement
- troubleshooting
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Visit office.com and click sign in top right of the page
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Use email address as the as the sign in and use your same password you sign in to get into your computer - NOTE: if your email address doesn't work try using different accounts you've used for other sign ins. Contact IT if you have further questions.
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Once here, click your name on the top right, it will bring down a sub menu and click on "View Account"
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After clicking "view account" it will open a new tab/window and you will need to click "Update Info"
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Here it will bring you to the "Security info" tab, here you need to click "+ Add sign-in method" a popup will appear -> click "Choose Method" -> choose "Authenticator app"
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Go through the prompts and follow the instructions step 6 is different so please read step 6.
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Here is where it is a little different, it states you need to add a "Work or School" account, DO NOT do that, you should press the plus button "+" on top right of the Mobile App and select the "Other" option.
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After selecting other it should prompt to scan a QR code. Scan it and follow the rest of the steps.
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You are done and have added an authenticator app option to your account.