Barracuda: Quarantine Login
Updated: 9/6/2023
Issue:
Barracuda quarantines or blocks thousands of messages a day. Some of those messages may be legitimate, and require action to deliver them to Outlook.
Solution:
Employees have the ability to manage the messages quarantined by Barracuda to a certain extent. 99% of message quarantined, can be managed by users without the assistance of IT. This guide will show you how to login to Barracuda and manage your messages.
Shared Mailboxes: At the time of this writing, shared mailboxes can be managed by following steps 1-2 of this guide and then requesting a temporary password, which will be delivered to the shared mailbox and usable to complete the Barracuda login process.
Signing In
To Sign Into Your Quarantine Management Interface:
1. Go To https://ess.barracudanetworks.com/
2. Enter your primary email address and click Next
3. Log into your Office 365 account and acknowledge any MFA prompt you may receive.
If prompted to stay signed in, click Yes
Important: Be certain that the same email address is shown on the above screen is identical to what you entered in step 2. Select Sign in with another account if they are not identical, and enter in the correct email address. Sign in will fail if you do not do as directed.
4. You should now be logged into Barracuda and able to manage your quarantine.
Note: it will occasionally take a couple tries. Repeat the above steps 1 more time. If it still doesn't work, utilize a different web browser.
5. By default, you will see the last 2 days of Quarantined messages.
6. Keep this window open the rest of the day so that you may quickly and easily interact with your quarantine.