Cybersource error 102

Modified on: Mon, 17 Jun 2024 9:50 AM

ISSUE: User gets 'Payment has not been successful. Declined - one or more fields in the request contains invalid data. | Invalid Field(s): billTo/email' when trying to create a payment or a customer deposit. 



RESOLUTION: Customer record is missing email address. Set an email address under Customer > Financial > Invoice Email, save and try again. 


This is a Cybersource requirement. SuiteAnswer 34839 CyberSource Reason Code 102 Due to Invalid Field (Bill To Email) (custhelp.com)


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