About: 

HPG utilizes banners in email to help employees identify risks associated with email-based attacks that put themselves and the computer at risk. These banners are dynamic and there may be several prepended to a message at time. Employees should take additional cautions on messages containing banners. 

If a message is received that requests payment or changes to payment, the following banner will be displayed on the message:

Image: shows caution banner.

Procedure: 

1. Do not forward or reply to the message until verification has been completed
2. To verify a customer, use trusted and known contact methods previously documented by the company. 
3. Never Call phone numbers shown in messages
4. Never accept text message, email, or voicemail as a form of verification
5. If contact's account specifies an approval process for changes, follow their approval process in addition to HPG's
6. Never make a change unless a fully authorized person has been directly contacted and provides concise permissions. 
7. Watch for and note red flags. Notify IT of any that are noted
8. Gain appropriate approval by internal HPG Team