Updated:  9/6/2023 Issue:  Barracuda quarantines or blocks thousands of messages a day. Some of those messages may be legitimate, and require action to deliver them to Outlook. Solution: Employees have the ability to manage the messages quarantined by Barracuda to a certain extent. 99% of message quarantined, can be managed by users without the assistance of IT. This guide will show you how to login to Barracuda and manage your messages. Shared Mailboxes: At the time of this writing, shared mailboxes can be managed by following steps 1-2 of this guide and then requesting a temporary password, which will be delivered to the shared mailbox and usable to complete the Barracuda login process. Signing In To Sign Into Your Quarantine Management Interface: 1. Go To https://ess.barracudanetworks.com/ 2. Enter your primary email address and click Next 3. Log into your Office 365 account and acknowledge any MFA prompt you may receive.  If prompted to stay signed in, click Yes Important: Be certain that the same email address is shown on the above screen is identical to what you entered in step 2. Select Sign in with another account if they are not identical, and enter in the correct email address. Sign in will fail if you do not do as directed. 4. You should now be logged into Barracuda and able to manage your quarantine.  Note: it will occasionally take a couple tries. Repeat the above steps 1 more time. If it still doesn't work, utilize a different web browser. 5. By default, you will see the last 2 days of Quarantined messages. 6. Keep this window open the rest of the day so that you may quickly and easily interact with your quarantine. 

Quarantined Mail When enabled, you are notified on a regular interval when you have quarantined messages. The quarantine notification interval is set either by your administrator or, if you have permissions, you can set the interval on the Settings > Quarantine Notification page. Note that quarantined messages are deleted after 30 days. For more information, see Quarantine Notifications. The links in the Actions column allow the user to: Deliver – Click to deliver the message to regular inbox. Allow List – Click to allow the sender. All future messages from the sender are allowed and go directly to the user's regular inbox. Block List – Click to have the sender added to the block list. Figure 1.  Sample Quarantined Email Notification Source: Email Gateway Defense New User Interface User Guide | Barracuda Campus

Use the Message Log to manage mail. The Message Log page displays all email messages that come through Email Gateway Defense to your account. You can filter messages using the Search bar and the Date Presets, Action Taken, Action Status, and Reason drop-down menus. Note that messages are deleted after 30 days. Figure 2. Filter Messages in the Message Log From the Message Log page, select one or more messages, and then click on an action. To select all messages, select the check box at the top of the Message List. Depending on the message filter, once you select one or more messages, you can take the following actions: Refresh – Refresh the page with the latest results. Deliver – The service attempts to deliver the selected messages to your mailbox; note that you cannot deliver messages blocked for Advanced Threat Protection (ATP). If a message is successfully delivered, the Delivery Status changes to Delivered. If the mail cannot be delivered, a notice displays in your browser window and the Delivery Status does not change. If delivered messages are not delivered to the recipient's mailbox, it may be due to a filter on the mail server or a service on your network catching the mail as spam. Check with your system administrator for more information. Additionally, check your local trash/spam folder for the mail. Export Table to CSV – Selected messages are exported to a CSV file. When prompted, enter a file name and select whether to save to your local desktop or network. Categorize – When one or more categorized emails are selected, allows you to change the category. For example, if the message is categorized as Corporate but you believe it should be categorized as Marketing Materials, you can change the category using the drop-down menu under the Categorize icon. This action submits this email message for recategorization to your selected category. If you select Other and enter a custom category, the category updates for that particular email message. For more information, see Email Categorization below. Figure 3. Message Actions Source: Email Gateway Defense New User Interface User Guide | Barracuda Campus

If the Reason for a message in your Message Log displays as Email Categorization, the email from this sender is categorized as not necessarily spam, but something that you may have subscribed to at one time but no longer want to receive. For example, newsletters and memberships, or marketing information. Email Categorization assigns some of these emails to specific categories, which the administrator can decide to allow, block, or quarantine. Supported categories display in the Message Log Reason field as: Email Categorization (Corporate) – Emails sent by a user at an authenticated organization from an MS Exchange Server that involves general corporate communications. Does not include marketing newsletters. Email Categorization (Transactional) – Emails related to order confirmations, bills, invoices, bank statements, delivery/shipping notices, and service-related surveys. Email Categorization (Marketing Materials and Newsletters) – Promotional emails from companies such as Constant Contact. Email Categorization (Mailing Lists) – Emails from mailing lists, newsgroups, and other subscription-based services such as Google and Yahoo! Groups. Email Categorization (Social Media) – Notifications and other emails from social media sites such as Facebook and LinkedIn. Email Categorization (Other) – Emails from a custom category you specify. Source: Email Gateway Defense New User Interface User Guide | Barracuda Campus

To view the message source, headers, and available options, click on the message; the message content displays. You can take the following actions: Click Source to view all headers. Click the Deliver icon ( ) to only deliver the message; or deliver and add the sender to your allow list. Note: If the administrator has disabled the ability to exempt senders, only the deliver option is shown. Click Report as Incorrectly Blocked for a message that should have been delivered to your regular mailbox. This includes messages that are not spam. (This option is available for quarantined and blocked messages only.) Click Report as Incorrectly Delivered for a message that should have been blocked. This includes spam messages. Click Delete to remove the message from the Quarantine view. Note the message can still be accessed by changing the search filter from "Quarantine" to "All". (This option is only available when messages are filtered by the Quarantined action.) Click the ellipsis (3 dots), and then: Download Message to download the message to your local system or network. Add Sender Email to Block List to block the message Email. Add Sender Domain to Block List to block the message Domain. Alternatively, you can use the top-left Menu and go to the Settings > Sender Policy page to exempt senders. See Set Exempt and Block List Policies later in this article for additional information. Figure 4. Message Detail Options

Quarantined messages are deleted after 30 days. Note: If the administrator has disabled this feature, you will not be able to set the quarantine notification schedule. You can direct Email Gateway Defense to notify you by email when you have quarantined messages. On the Settings > Quarantine Notification page, select Scheduled. Click and drag in the Schedule notification intervals section to set the day and time for quarantine notification email delivery. Click to clear a selection. Alternatively, select Never if you do not want to receive quarantine notifications. Click Save to save your settings. Click Reset to remove your settings and start over. Figure 5. Set Quarantine Notification Interval

HPG does not permit employees to manage their block lists due to possibility of blocking important senders. Employees should report suspicious messages and spam using the Phish Alert button in Outlook, or forward the message to phishing@hpgbrands.com. Use the Sender Policy page to specify to allow messages from a specific sender or domain. These are called exempt list policies. If your system administrator does not allow you to exempt or block senders/domains, existing items in the table are grayed out. To create a new policy: At the top-left Menu, go to the Settings > Sender Policy page, and enter the email address or domain in the Sender field. From the Policy drop-down menu, select whether to Block, Exempt, or Quarantine the sender. Optionally, you can add a comment to indicate why you created the policy. Click Add to save the policy: To remove a policy, click Remove in the Actions column for the sender policy you want to remove.

Manage your privacy settings by enabling or disabling cookies for compliance and privacy reasons. Click Cookie Preferences at the bottom of the page to update your cookies preferences in the pop-up window.

Staring May 2, 2023 employees who manage another employee's mailbox or manage a shared mailbox, will need to request a temporary password each time they sign into that mailboxes Barracuda Quarantine Management. The below will guide employees on the process logging into Shared or Managed employee mailboxes in Barracuda. From the Quarantine notification, click "View Message Log," "Manage Quarantine," or the appropriate link under Actions for the message you are attempting to manage. Enter the address of the mailbox you are attempting to manage. (make sure it matches the email address shown in the quarantine message) If you see the below screen, DO NOT click continue, instead click "email a temporary passcode" Note: A passcode will be emailed to the address of the shared mailbox. The passcode is temporary and valid for only 15 minutes. Enter the passcode that you received from Barracuda to complete the login to the shared mailbox. After completing the sign in, you can click "Deliver" or "Allow List" links in the quarantine notification email to perform the related action for those messages.  Source: Temporary Passcode Authentication - Barracuda Email Gateway Defense (barracudanetworks.com)