This guide will walk you through setting or resetting your Voicemail PIN in Zoom Workplace.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click Account Settings.
4. In the Security section, change these settings:
   Note: These settings are only enforced from the time you change the setting. Any phone users with previously-created PINs will not be required to change their PIN if it doesn't meet the requirements.
   • PIN length: Specify the required minimum length for voicemail PINs. You can set a value between 4 to 20.
   • The PIN is not same as the extension number: Don't allow phone users to set a PIN that matches their extension number.
   • The PIN cannot contain group of repeated digits: Don't allow phone users to set a PIN that contains repeated numbers; for example, 111111 or 333333.
   • The PIN cannot be an ascending or descending group of digits: Don't allow phone users to set a PIN that contains an ascending or descending sequence of numbers. For example, 123456 or 987654.
   • Update PIN frequency: Set how often the phone user's PIN needs to be updated.
   • The PIN cannot be viewed by the admin: This setting can only be set by account owners to prevent admins from viewing users' pin code.

If you need an admin to set the PIN for you, please submit a help ticket.