When you setup your NetSuite account, you are prompted to setup 2-Factor Authentication (2FA). During that process you are provided an opportunity to generate and save 2FA backup codes that can be used in the event you are not able to retrieve the 2FA code from your authenticator app, SMS, Phone Call, or email. This guide will show you how to generate new backup codes in the event you lost or misplaced the backup codes originally generated. It is important that you securely save these codes in a location that only you are able to access. Examples of secure locations include a locked drawer at your desk, a lock box, LastPass, or your personal OneDrive.  If you need HPG IT's assistance with securely storing these backup codes, submit a ticket to Help@HPGBrands.com.  To Generate Your Backup Codes: Go to NetSuite Home Page Scroll to the bottom of the page to settings Click Generate 2FA Backup Codes Enter your current NetSuite password Click Send code Enter the code sent to you in the VERIFICATION OR BACKUP Code field Click Generate Print backup codes. You can print a physical copy and store them securely OR you can print them to PDF and store them in LastPass or your personal OneDrive.  Remember where you store the codes in the event you need them.

NetSuite, like all other web-based applications used by HPG, requires Two-Factor/Multi-Factor Authentication (2FA/MFA). 2FA/MFA helps verify that a user is who they claim to be by utilizing form of authentication that is unique to the user.  This guide will show you how to set up and add a new 2FA method to your NetSuite account.  Requirements Smart Phone Microsoft Authenticator or another Authentication App supporting OTP note: If hardware token is desired, do not follow this guide. Hardware tokens must first be requested, and assistance will be needed to set up the token properly. Use this form to request a Hardware Token: MFA Hardware Token Procurement : HPG Brands Guide Login to NetSuite Click Reset 2FA Settings found under the Settings portlet on your home dashboard On the Reset 2FA Settings page, enter your NetSuite password. You might also need to enter a verification code or backup code. Click Reset. When you click Reset, you remove your existing 2FA setup information. A confirmation screen states that your registered 2FA devices were successfully reset. You also receive an email notification from NetSuite that your registered 2FA devices have been reset, and can no longer be used to access your NetSuite account. Log out of NetSuite and Log back in You should now be required to setup a new 2FA method Using the authenticator app on your phone: Scan the QR code displayed, or manually enter the string of characters shown next to the QR code. The authenticator app generates a verification code. Enter the verification code. Verification codes generated by authenticator apps expire approximately every 30 seconds. Enter a new code if the initial code you receive expires. Important: If you have entered several codes in a row that have been refused, do not keep trying codes from your app. After five failed attempts, you will lock yourself out of NetSuite. If the time on your phone or app is not properly synchronized, NetSuite will not accept the verification codes generated by your app. See Troubleshoot Authenticator Apps for potential solutions. Click Next. Click Next Ten backup codes are displayed in the UI. These unique backup codes can be used to log in to a 2FA role when you are unable to receive a verification code. Each backup code can be used only a single time. Important: Treat backup codes as securely as you would treat a password. This is the only time these unique ten codes are displayed in the UI. You cannot retrieve these from the system after you close this window. If you lose these backup codes, you can generate new ones. Click Next Your 2FA method has now been set up. Remember to treat the 2FA codes both in the app and from the backup codes list as sensitive information and never share them with anybody else. For additional information regarding this process, please see NetSuite's user docs here: NetSuite Applications Suite - Set up Your Preferences for Two-Factor Authentication (2FA) (oracle.com)

You will have received an email with a link to set your password. Click on the link to set your password. Once the password is set, you can go to www.netsuite.com and click on Login button on the top right-hand corner. Enter your email and your new password to log in to NetSuite. You should see this page below. NetSuite will send you a verification code to your email. Enter this code in the Verification Code field and click on the Submit button Open your Microsoft authenticator app on your phone and click Next on this page On your Microsoft authenticator app, click on the + icon on the top banner. Pick Work or School account option in this screen below: This will open a pop-up to add your account. Click on Scan a QR Code and scan the code on your computer screen. Take a screenshot of your QR code for backup. Type the numerical code from the Authenticator app into Verification Codefield and click on Next. NOTE: Next time you log in, NetSuite will prompt you for a verification code, which you can get from the Authenticator app. Click on ‘Remember this computer for 30 days’ checkbox Copy and paste these backup codes. These are one-time-use code that you can use if the authenticator app is unavailable. Click Next Set the security questions and answers and click Save.