E-mail relies on a set of authentication processes that help email servers determine if a sender is authorized to send email for a sender's domain. SPF records are one step in this process, and it is used to clearly specify what email servers are utilized by an organization. When Barracuda shows that a message was blocked due to SPF failure, it is due to one of the below reasons: Misconfiguration of the SPF record Malicious Activity (example: a spoofed message being sent from a none-authorized server Non-Configuration of the SPF record HPG IT cannot resolve issues that result in SPF records being blocked, only the Sender's Domain/Mail administrators have the ability to properly configure their SPF records. Generally, instructions are provided by the mail host for configuring SPF records. Please inform any sender's of messages with SPF failures that they should ask their Domain/Mail administrators to correct the issue from their end.  HPG IT will provide any additional information that the Domain/Mail administrators may ask for, and HPG IT will apply temporary workarounds if available. However, due to the nature of this issue, there is no permanent solution that HPG IT can apply.  Additional Information:  What is an SPF Record How to Configure SPF HPG uses AutoSPF to generate SPF records in an easily managed manner. 

Issue When attempting to login to Barracuda Message Log users may receive the error message: Login failed. Please contact tech support. Cause Barracuda utilizes Microsoft 365 (formerly Office 365) for authenticating users into your email quarantine. This is called Single Sign On (SSO.) SSO permits accounts from different systems and parties to use a unified credential and authentication system. This reduces the need for employees to remember and utilize multiple usernames and passwords within business environments.  SSO works within browsers and apps utilizing sessions, these sessions can expire due to time or condition, requiring users to re-authenticate.  Occasionally Barracuda fails to process the session expiration appropriately and causes the above error to occur when employees attempt to sign on.  Solution Employees who encounter the above error can follow the below steps to re-authenticate and then login to Barracuda. Go to Microsoft365.com using the same browser you are using to access Barracuda. Logon to Microsoft365.com, follow any prompts for your username, password and/or MFA authentication. After you have successfully logged into Microsoft365.com, go to https://ess.barracudanetworks.com/ Sign into https://ess.barracudanetworks.com/ You should now be able to access your message log and manage your Barracuda settings. Additional Troubleshooting If you are still having issues, try the below steps: Clear your browser's cache.  a. How to Clear Microsoft Edge's Cache b. How to Clear Google Chrome's Cache Use a different Web Browser Login with a Temporary Password

Issue When attempting to login to Barracuda users see the below error message: The link to login is invalid Cause This error message is caused by 1 of 2 conditions.  The User is attempting to login to Barracuda using a link from an old Quarantine notification message. Barracuda is having service issues. Resolution Regardless of the cause, the solution or workaround for this issue are the same. Users encountering the above should follow the below steps: Go to ess.barracudanetworks.com Enter your credentials to login. After logging in, if you encounter the above message, go to ess.barracudanetworks.com again, without closing the tab or window. You should now be logged into the Legacy User Interface of Barracuda, and able to fully manage your Barracuda Message Log. Additional Troubleshooting Clear your browser's cache. a. How to Clear Microsoft Edge's Cache b. How to Clear Google Chrome's Cache Try another web browser. Submit a help desk ticket.