ISSUE: Fields or Check Mark/Radio Buttons Disappearing Sometimes fields and check mark buttons in NetSuite will not be available (See pics below to circled example) Resetting chrome settings can often fix this issue. Resolution: Reset Chrome settings to default You can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions that you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed. On your computer, open Chrome. At the top right, click More   Settings  Advanced. On Windows: Click Reset and cleanup  Reset settings to their original defaults  Reset settings. These steps won't provide a full reset. For example, some settings like fonts or accessibility won't be deleted. To create a new user profile, add a new user in Chrome. What changes when you restore your settings  On your Chrome profile, the following settings will change to the default on all devices where you're signed in:  Default search engine, which is changed back to Google. Learn how to set your default search engine. Homepage and tabs. Learn how to set your Chrome homepage and set default start-up tabs. The new tab page. Learn how to set the page that a new tab opens to. Tabs that you have pinned. Learn how to pin tabs. Content settings, like letting a site show you pop-ups or use your microphone. Learn how to change your content settings. Cookies and site data, such as items in an online shopping basket. Learn more about cookies and site data. Extensions and themes. Learn more about extensions and themes.

Issue: We are finding that users are suddenly having issues with inventory detail showing in NetSuite when using Chrome.  Solution:  uninstall Chrome  reinstall Chrome. 

SR-18962 https://helpdesk.hpgbrands.com/a/tickets/18962?current_tab=details Average cost and est. unit cost for 26118 B-SOY-AP-BULK-NetSuite-Mixie 1. A user submitted this question: a. Do you know why this item does not have average cost and when we try to do inventory adjustment, there is no unit cost: 2. The initial response from the NS team was to create a saved search for the item with a Formula (Numeric) field for {averagecost}. Here was the response back to the user: a. This is due to the Average Cost field showing only 2 decimal places. A cost shows when using a formula. It's very small due to the unit of measure:   3. The NS team provided further explanation by running a report register for GL account 5102 (Inv Adj - Cycle Count/Physical): a. It's due to that field being unable to show more than 2 decimal places on the IA. But it does have a value. I tested in sandbox and the amount is $20,756.19:     4. The user’s coworker created an inventory adjustment in SB. Initially, it didn’t have any value but calculated after a couple of minutes as follows: a. NS calculated a value for IADJ60047 approximately 4 minutes after it was entered: 5. Final acknowledgment after testing by the user: a. Yes I was able too, it just took a few minutes for the cost to show up.  

ISSUE: User gets 'Payment has not been successful. Declined - one or more fields in the request contains invalid data. | Invalid Field(s): billTo/email' when trying to create a payment or a customer deposit.  RESOLUTION: Customer record is missing email address. Set an email address under Customer > Financial > Invoice Email, save and try again.  This is a Cybersource requirement. SuiteAnswer 34839 CyberSource Reason Code 102 Due to Invalid Field (Bill To Email) (custhelp.com)

4Imprint Purchase Orders are delivered via individual .csv file to this folder via FTP on the HUB-NEDI Server. A custom .NET console application is scheduled to run on the server every 10 minutes to process the .csv files and submit these Purchase Orders to a Netsuite suitelet: https://1157875.app.netsuite.com/app/common/scripting/script.nl?id=7450 - this suitelet uses a proprietary XML format devised by Hub Pen about a decade ago (needs serious revisioning). At the time of writing it's not clear to the author if this console application is posting directly to the Netsuite suitelet above OR to the .NET server application that serves as a proxy for Esker (internally accessible as prodwebservices.hpg.one through CloudGen). The .NET url used by Esker is at: http://services.hubpen.biz/WebServices/OCRProxy.asmx?wsdl ESKER: http://services.hubpen.biz/WebServices/OCRProxy.asmx?wsdl The Esker application has a custom script that is named OrderCreation_HubPenWS.js. This script contains a variable (at line 99 at time of writing) that sets the URL for Esker to post raw XML requests in a proprietary format defined by Hub Pen a long time ago. This .NET server is proxying the calls from Esker to Netsuite and also handles uploading images to the S3 bucket and passing those uploaded S3 URLs to the Netsuite suitelet:https://1157875.app.netsuite.com/app/common/scripting/script.nl?id=7450 This is the same Suitelet that 4Imprint orders use to send raw XML purchase orders into Netsuite. The only difference between the two that is currently known is that the 4Imprint application will submit the xml node for processType with a value of "Seamless" which causes some 4Imprint-specific code to execute in Netsuite and potentially in the console application. At the time of writing this author is not aware of where the source code for the deployed .NET console application resides. On occasion FTP files stop being delivered and, in this case, Kerri Stanton or Chris Ford would normally reach out to the following contact 4Imprint to inform them that, "4Imprint Purchase Orders are not being delivered to the ftp site". Kyle Straveler 4imprint IT kstraveler@4imprint.com 920-236-7272 ext. 8356

To create new Item Family go to Setup > Lists > Accounting Lists > Pricing Group Accounting Lists - NetSuite (Hub Pen Company, LLC) To access Promocdoe records, go to Customization > List, Records, & Fields > Sales Promotion Sales Promotions List - NetSuite (Hub Pen Company, LLC)